CUSTOMER CARE
Delivery & Returns.
Everything you need to know about receiving your order and making a return.
DELIVERY
Getting your order to you.
Available delivery options and estimated timeframes will be shown at checkout before you place your order.
Order processing
Once your order is placed, you'll receive confirmation before it moves through processing and dispatch.
Delivery options
The delivery methods available to you will be displayed during checkout based on your order and delivery location.
Tracking
Where tracking is available, details will be provided once your order has been dispatched.
RETURNS
Changed your mind?
We want you to feel good about what you keep. Eligible items can be returned within 30 days, subject to our returns conditions.
Return window
Returns must be requested within 30 days of receiving your order.
Condition of items
Items should be returned unworn, unused and in their original condition, with any original tags or packaging where applicable.
Starting a return
To begin a return, contact XENVORA with your order details and we'll guide you through the next steps.
Personalised items
Personalised items cannot be returned unless they arrive damaged, faulty or incorrect.