Shipping policy
Shipping Policy
Last Updated: 22 September 2026
At Xenvora, we want our shipping information to be clear and straightforward. Please review the details below before placing your order.
1. Where We Ship
Xenvora currently delivers to addresses within the United Kingdom only.
We do not currently offer international shipping.
2. Shipping Costs
Standard Delivery — £3.95
Standard delivery costs £3.95 for orders under £100.
Free Delivery — orders of £100 or more
Orders with a value of £100 or more qualify for free delivery automatically.
The applicable delivery charge will be shown at checkout before you complete your purchase.
3. Dispatch and Delivery
Delivery timing can vary depending on the product, order requirements and delivery provider.
Where applicable, tracking or dispatch information will be provided after your order has been sent.
4. Personalised Orders
Personalised products may require additional preparation before dispatch because they are made or customised to your specifications.
5. Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays or unusually high demand.
If your order is significantly delayed, please contact us and we will help investigate.
6. Shipping Address
Please check that your delivery address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or dispatch.
7. Contact Us
If you have any questions about delivery or your order, contact: