HELP
Frequently asked questions.
Everything you might want to know about ordering, delivery, returns, sizing and XENVORA.
NEED TO KNOW
We're here to help.
How do I place an order?
Browse XENVORA, choose your item and available options, add it to your bag and continue through checkout.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has begun processing.
Where can I find sizing information?
Sizing information is available through our Size Guide and relevant product pages to help you choose the best fit.
What are my delivery options?
Available delivery options and estimated timeframes will be shown during checkout before you place your order.
Can I return an item?
Eligible items can be returned within 30 days in accordance with our returns policy. Personalised items cannot be returned unless they arrive damaged, faulty or incorrect. Full conditions are available on our Delivery & Returns page.
How do I contact XENVORA?
Visit our Contact Us page and send us a message using the contact form.